“I am embarrassed by what happened during the 2015 Cookie Sale and personally guarantee that it will NEVER happen again.” – Jeff, Little Brownie Bakers
That quote from Jeff, a key employee on the production lines at the Little Brownie Bakery, was echoed in similar fashion by multiple top managers and key executives during Girl Scouts of Colorado’s visit to the bakery in Louisville, Kentucky in mid-August 2015. Members of GSCO’s Product Sales Staff, along with members of the Marketing and Communications Department and executive staff, visited the bakery to see what changes have been made since the challenges faced during the 2015 Cookie Sale. The trip was sponsored by Little Brownie Bakers.
During a tour of the bakery, Jeff showed GSCO staff members several pieces of new equipment he said will speed up production for the 2016 sale. They included a new oven for Savannah Smiles and equipment on the lines that produce Thin Mints and Trefoils. Jeff told GSCO these improvements also improve the quality of all the cookies LBB makes.
Our cameras were not allowed inside the production area. However, LBB provided this video to share with you.
After the tour, GSCO staff members met with LBB top managers and key executives, who explained in detail what led to the challenges experienced during the 2015 sale and what LBB has done/ is currently doing to make sure it never happens again. Changes at LBB include:
- Equipment upgrades throughout the bakery to increase production and the quality of all Girl Scout Cookies made by LBB.
- Adjustments to the LBB production schedule, so the bakery can better accommodate an increase in orders from councils nationwide.
- New goals and deadlines for cookie production to ensure that more cookies are ready to be shipped prior to the start of the 2016 sale than there were in 2015.
LBB also asked GSCO to share the following link with you: Letter to volunteers.
All in all GSCO feels this visit to LBB was a positive one. We are encouraged by the changes made since the 2015 sale and believe LBB has a vested interest in helping Colorado Girl Scouts succeed and reach their goals.