Category Archives: Cookies Volunteers

a collection of important cookie communications from council

Cookie Captains Needed for the 2021 Girl Scout Cookie Program

Calling all Cadette, Senior, and Ambassador cookie entrepreneurs!  Want to be a Cookie Captain and support younger Girl Scouts and volunteers in your area for the 2021 Girl Scout Cookie Program?

Complete the Cookie Captain form by Monday, November 30:

The Cookie Captain Program provides service-oriented Cadettes, Seniors, and Ambassadors the opportunity to mentor first-time selling Girl Scout Daisies and Brownies in the art of selling Girl Scout Cookies. Along with providing guidance, Cookie Captains teach younger Girl Scouts about the 5 Skills: goal setting, decision-making, money management, people skills, and business ethics!

As a Cookie Captain you will:

  • Receive training that includes tips for working with Daisies and Brownies, and lots of fun game and activity ideas.
  • Help younger Girl Scouts develop skills and confidence as they achieve the goals they have set.
  • Have opportunities to assist your Girl Scout community with:
    • Presenting at TCM trainings and sharing your experience.
    • Planning and leading activities at cookie rallies.
    • Helping with check-in at delivery sites.
    • Leading activities at troop meetings and helping with troop training.
    • Assisting volunteers on cookie delivery sites and/or mentoring Daisies and Brownies at booths during cookie season.
    • Sharing your Cookie Program expertise by sharing your story through GSCO social media
    • Helping your service unit cookie manager or area volunteers with wrapping-up post cookie-season.

Earn 20+ hours of service and earn the Service to Girl Scouting Bar. These same hours can double as service hours to meet your school requirements too!

All Cookie Captains will receive a beanie and a Cookie Captain patch. A party to celebrate your Cookie Captain experience will be held in May/June.

Requirements: 20+ hours of service and a commitment to helping younger Girl Scouts and area volunteers with the 2021 Cookie Program. Track your hours on a log sheet and turn into GSCO by May 7.

Timeline: November – June

Nov./Dec. – Take training, connect with staff + area volunteers, and present at TCM training.

Dec./Jan. –  Cookie Rally planning/hosting, cookie delivery site support, and troop training.

Feb./Mar. –  Daisy/Brownie booth mentorship and share your story through GSCO social media.

April/May –  Assist with wrapping up cookie season.

May/June – Cookie Captain Celebrations!

Girl Scout Sydney T. shared her experience as a Cookie Captain during the 2020 Girl Scout Cookie Program. Read it here:

We want to hear how your girl is using her Girl Scout skills by taking initiative, caring for the community, and Girl Scouting at home. She can send in her story here.

2021 Girl Scout Cookie Program: Cookie Chats


Join the Girl Scouts of Colorado Product Program team every Wednesday at noon or 6 p.m. for Cookie Chats, leading up to the 2021 Girl Scout Cookie Program. These are open discussions on different topics each week. Ask the questions you have and get them answered by GSCO staff.

No need to register. Just go to the Cookie Resources page on the Girl Scouts of Colorado website for the link to join:

We want to hear how your girl is using her Girl Scout skills by taking initiative, caring for the community, and Girl Scouting at home. She can send in her story here.

Wrapping Up the 2020 Fall Product Program


The Fall Product Program is coming to a close on Monday, October 26. Our Girl Scouts, their families, and volunteers have ROCKED the 2020 season!

Review the tips and reminders below to help support a successful close-out.


GIRL REWARDS:  Girls and caregivers or TFPMs can select girl reward options in M2OS. Parents/caregivers of Girl Scouts should makes reward selections and check their shipping address is correct for the personalized patch by October 26 at 8 p.m. Troop fall product managers can adjust or make reward selections for girls in their troop by October 28 at 8 p.m.

If girls/caregivers have not selected between an item or Cookie Credits, TFPMs should choose the item. GSCO can always change it to Cookie Credits if the girl prefers. Reward orders are placed based on number of items selected; it’s usually not possible to provide an item if it was not selected.

Service unit fall product managers cannot select or edit girl rewards in M2OS, but you can send out a reminder email to TFPMs to check girl rewards before the deadline.

Be sure to pull reports, download, and/or print and save! You want to be able to refer to reports after the program close-out.

The troop and service unit M2OS guides include steps for pulling different reports:


  • Make sure all girls have an address in for their Avatar patch if they earned it.
  • Download and/or print delivery tickets so you are ready when it’s time to pick up product from the SUFPM. You will find the delivery tickets report on your dashboard under “Product Management” – after GSCO places girl reward order.
  • On your dashboard under “Financials and Reporting,” you’ll find the “Banking and Payments” report, which breaks down all sales and payments received. The “Troop Summary” report will show all sales, money owed for product and troop proceeds.


  • Check the records of all troops in your service unit and send out an email blast with reminders to troops and offer your support.
  • Don’t forget to create your own Avatar patch, you’ve earned it!
  • Go to “Financials and Reporting” on your dashboard. Under the “Special Reports” tab is where you will find your troop information for products and girl rewards.
  • Download and/or print delivery tickets so you are ready to distribute sorted products when it’s time for troops to pick-up items for girl delivery. You will find delivery tickets will post on dashboards under “Product Management” – after GSCO places the girl reward order.

Need assistance with the M2 system? Contact M2’s Customer Care team at 1-800-372- 8520 or email them at

We want to hear how your girl is using her Girl Scout skills by taking initiative, caring for the community, and Girl Scouting at home. She can send in her story here.

2021 Cookie Program Update


We want to reassure you the 2021 Girl Scout Cookie Program is happening! We’ve got this! We are Girl Scouts. When presented with a challenge, we rise to the occasion and we – girls, families, volunteers, and GSCO staff – are doing that right now.

GSCO is working with Little Brownie Bakers, GSUSA, and our key volunteers, as we consider girl and adult safety and the uncertainties before us. Know that for the 2021 cookie season, the core aspects of the Girl Scout Cookie Program will be the same, but how some things are done will be a bit different.

eBudde will open in early November to approved service unit cookie managers and troop cookie managers (SUCMs and TCMs). Complete a TCM agreement and make sure your troop has submitted a 2020-2021 ACH form.

Service unit training will start mid-November. TCM training will begin in December. More detailed “just-in-time” training and information will be shared leading up to the start of the program in January and continue through February and March.

Look for more updates soon on the GSCO blog, website, and Facebook page.

We want to hear how your girl is using her Girl Scout skills by taking initiative, caring for the community, and Girl Scouting at home. She can send in her story here.

Important Fall Product Program Deadlines, Tips, and Reminders

Girl Scouts and troops have done an AMAZING job so far putting their business skills to work and showing their Girl Scout spirit during the 2020 Fall Product Program!

Upcoming Deadlines

  • Customers can order nut and candy items through the order card for girl delivery up until October 11 at 8 p.m.
  • October 11 at 8 p.m. is also the deadline for order card/Nut Promise orders to be entered by families or troop fall product managers. Families should submit payment for orders to troop fall product managers as well.
  • Troop fall product managers must enter any paper card orders that have not yet been entered by October 13 at 8 p.m. Contact your service unit fall product manager if you need assistance.
  • Customers can purchase nut and candy items for girl delivery through online storefronts only until October 14 at 8 p.m.

Tips for Girls and Troops

After online and in-person orders with girl delivery have ended, there are still options available for additional orders to help Girl Scouts and troops to reach their goals!

  • Magazine Store – Magazines have no shipping cost and make great holiday gifts for friends and family. There are hundreds of diverse options at reasonable prices. The troop earns 13% of magazine subscriptions!
  • Care-to-Share  has no shipping cost and goes directly to the military to show our appreciation. Troops earn $1 back in proceeds for every Care-to-Share donation.
  • Nuts and Candy – Direct Ship – Sweet and savory treats make great gifts for teachers, neighbors, friends, and family. Troops earn $1 in proceeds for every item sold.

Troops can discuss and decide how to use troop proceeds. Some options include purchasing Girl Scout uniforms, badges and Journey books, troop supplies, and other items through the GSCO Shop. Proceeds can also be used to pay for GSCO events with a per girl fee.

Cookie Credits can be applied towards paying for a GSCO camp, troop field trips or outing, and for individual girl purchases at the GSCO Shop. New this year – Girls can use their Cookie Credits to be reimbursed for the cost of their Girl Scout membership!


Girls earn the personalized avatar patch by sending 15 or more emails to customers through their M2 storefront and selling 15 or more items during the Fall Product Program.

  • Make sure all girls have a current address in the M2 operating system (M2OS). Their personalized avatar patch will ship directly to them as soon as they earn it!
  • Contests – check-in with girls and make sure that they have completed the Giant Sloth and Magazine contest forms. Criteria for the contests and links to the forms are on the Fall Product Program page of our website.
  • Check that girls have made reward selections before the October 28 at 8 p.m. Contact parents/caregivers and ask them to make reward selections. If you need to make reward selections for girls in your troop, always select the item instead of Cookie Credits.
  • Look for just-in-time videos – how to make reward selections and how to filter and pull reports – to post to the GSCO Facebook page and YouTube channel near the Fall Product Program close-out deadline.

Need assistance with the M2OS platform? Contact M2 customer service at or call 1-800-372-8520.

We want to hear how your girl is using her Girl Scout skills by taking initiative, caring for the community, and Girl Scouting at home. She can send in her story here.

I 💚 Fall Product Program: Shannon Calhoun from Denver

Fall Product Program helps girls learn and practice valuable business and life skills. On the M2 platform, girls can create their personalized avatar; customize messaging to friends, family, and other customers; and set and track their goals. Girls earn rewards and troops earn proceeds they use to fund activities, special events, projects, camp-outs, or other adventures!

GSCO has many great Girl Scout volunteers who manage the Fall Product Program at the service unit and troop level. One of those volunteers is Shannon Calhoun, a service unit fall product manager in Denver, and the mother of a Girl Scout Juliette.

Here’s what Shannon had to say about the Fall Product Program:

How long have you been a Girl Scout volunteer?

Seven Years

What do you like about the Fall Product Program?

I love the fact that the Fall Product Program is an adaptable program that is inclusive of all girls. Girl Scouts can sell in person or online or both. Customers can choose drop-off, delivery, shipping, online or print magazines and/or donate to the military. The online platform makes payment and record keeping a snap. The fact that there were very few changes to running this program during the COVID crisis attests to the fact that it is designed to be done by any girl however it works best for her.

What tips for success would you share with other volunteers who are participating for the first time?

  1. Show Girl Scouts and parents/guardians/caregivers the great rewards that they can earn. The Fall Product Program is an easy and fast way to earn money for troop activities and charitable projects. Girls can earn Cookie Credits to pay for camps and supplies, camp discounts, and also the Converse shoes that are part of the S’mores Club this year.
  2. Explain the Fall Product Program teaches important financial skills and also helps girls plan for and fund their activities.
  3. Stress how easy it is to take part for Girl Scout families. Online registration takes only a few minutes.
  4. Have parents/guardians/caregivers help their Girl Scout create a video, or make a voice recording and or add a picture to her unique website. Friends and family love knowing that the Girl Scout is involved in creating her own storefront. Sale statistics prove that girls with more personalized storefronts sell a lot.

What are your tips for supporting and communicating with TFPMs during the program?

I like to send out a weekly email with important dates that are approaching as well as any other timely information. Including links to Fall Product Program information is also helpful as all the needed resources are on the GSCO website. I make sure to include my contact info on every email and encourage them to phone, text, or email me.

What nut or candy item(s) do customers like best?

Chocolate Mint Trefoils either in the collector’s tin or in a box, Fruit Slices, Peanut Butter Monkeys, Dark Chocolate Sea Salt Caramels, Chocolate Covered Nuts, and Cashews. I think all the products are popular by looking at what is delivered to me as the SUFPM!

What other important information or advice would you like to share?

Have your Girl Scout send out more than 15 emails as sometimes emails are bounced or have been changed. An email does not put pressure on people to purchase or put them on the spot as an in-person ‘ask’ might. You may be surprised by how generous and excited people are to support GSCO and your Girl Scout when they can browse her site on their own time.

Thank you to Shannon Calhoun, for sharing her volunteer experience!

Want to participate? You’ll find the M2OS log-in and set-up instructions, volunteer and family guides, and an order card that shows all girl rewards on the Fall Product Program page of the GSCO website. Troop fall product manager training is available in gsLearn. There’s also a demo video on how to use M2OS platform on the GSCO Facebook page and YouTube channel.

Questions about Fall Product Program or need assistance? We are here to support you! Contact GSCO customer care at 1-877-404-5708 or email

We want to hear how your girl is using her Girl Scout skills by taking initiative, caring for the community, and Girl Scouting at home. She can send in her story here.

Kicking Off Another Amazing Girl Scout year with the Fall Product Program

Your Girl Scout can earn a personalized patch with her name and customized M2 avatar on it, while her troop earns 13% of magazine sales and a $1 for each nut/candy item sold. Participating is easy to do – girls can get started today!

Girls learn all aspects of running an online business by using the M2 platform. M2 makes the experience girl-friendly with an easy-to-navigate dashboard where they can create a video, set their goals, create messages for their customers, and the most popular feature, create their own avatar – which girls love!

There are M2 step-by-step guides for families available on our Fall Product Program resources page or click the links below. The M2 operating system (M2OS) is user-friendly and the guides explain what to do before, during, and after the program, making it easier for new users to navigate the platform.

Online and paper order card orders have the option of girl delivery. Girls can do “Porch Pixie” drop-off/delivery of products to friends and family, following current safety guidelines. Online orders with the girl delivery option are paid for through the M2 operating system.

Girl Scouts of Colorado is following the recommendations of the Centers for Disease Control and the Colorado Department of Public Health and Environment as we monitor the coronavirus (COVID-19) pandemic. To review the most current safety guidelines, go to the pink banner on the Girl Scouts of Colorado website.

  1. Beginning Saturday, September 12, 2020, girls/families can go to and follow the prompts to access the M2 system and set-up their storefront.

Please note that if your girl is a Juliette, her troop number will be her service unit number preceded by 99 (for example, a Juliette in Service Unit 755 would be listed under Troop 99755 in the system). If you are not sure what service unit she is in, please select the “I don’t know/see my troop or group#” option.


  • If your Girl Scout needs a membership, please go to join to renew her membership for the 2020-2021 year, please click here. You can also renew through myGS on the GSCO website.
  • Look for caregiver/family training and other postings on the GSCO Facebook page, YouTube channel, and here on the blog, for tips and how-to videos to support girls and families throughout the program.
  • Troop fall product managers will distribute order cards, money envelopes, and the Family Guide to girls/caregivers. You can also find all materials (except for money envelopes) on our website on the Fall Product Program page.
  1. Create an Avatar: Girl Scouts can create their own avatar to look just like them! As she moves through the online set-up creating her personalized storefront, she earns virtual rewards that she can view in her avatar’s room.
  2. Make and upload a video: Look for the “How to Get Started in M2OS – For Families” video, posted to the GSCO Facebook page and YouTube channel. It covers all that you need to know to how to help your Girl Scout get set-up in M2OS and how to create and upload a video to their M2 storefront. On the dashboard in M2, you will also find a “Video Instructions” link, providing internet safety tips as well as a sample script.

If a girl uploads a video to her storefront, her customers will see that video. A personal video message is more impactful to customers, especially family and friends. If a girl does not add her own video, her customers will either see a troop video or the generic (default) video available.

  1. Launch Campaign Storefront: Once their storefront is set up, Girl Scouts can send emails to friends and family with a link to their storefront, inviting them to look at the nut and candy items and magazines available. It’s best for girls to communicate with customers early, to give family and friends plenty of time to support them. Your girl can increase her sales by announcing that her storefront is open on social media, too, post only to private pages.
  2. Girl Rewards: Girls can check their dashboard in M2 to see their progress in reaching their goals. They can also see the rewards they are earning during the program.

Make sure your Girl Scout has created her avatar exactly as she wants her to look. As soon as she meets the criteria for earning the personalized patch, it will be sent directly to the address entered in the M2 system. Double-check that the address is correct too!

Need help with registration or log-in? Email M2 Customer Service at  or call 1-800-372-8520.

We want to hear how your girl is using her Girl Scout skills by taking initiative, caring for the community, and Girl Scouting at home. She can send in her story here.

S’mores Club for 2020 – 2021

The 2020 Fall Product Program kicks-off on Saturday, September 12! Girl Scouts, along with troop and service unit fall product volunteers, can join the S’mores Club by participating in both the Fall Product and Girl Scout Cookie Program and meeting the criteria outlined below.

During the Fall Product Program, Girl Scouts learn all aspects of running an online business by using the M2 platform. M2 makes the experience girl friendly, with an easy-to-navigate dashboard where they can create a video, set their goals, create custom messages for their customers, create business cards, and the most popular feature, create their own avatar – which girls love! Girls earn program rewards too.

Last year, custom Converse shoes were one of the program rewards offered – and they were a favorite! Lots of girls expressed how much they loved the reward and sent in pictures of the shoes they designed for themselves.

S’mores Club Qualifications


If you send 15+ emails and sell 15+ items during the 2020 Fall Product Program and 400+ packages during the 2021 Cookie Program, you get:

  • A pair of custom Converse shoes and a S’mores Club avatar patch


If the troop sells $550+ in *combined sales during the 2020 Fall Product Program, they get:

  • An exclusive booth selection opportunity for the 2021 Cookie Program

And – If the troop has a 400+ packages per selling girl average during the Cookie Program, the Troop Fall Product Manager and Troop Cookie Manager are eligible for volunteer rewards.

  • A pair of custom converse shoes and a personalized S’mores Club avatar patch for the TFPM and TCM*

For a quick reference, check out the S’mores Club flier and share it with girls and adults in your troop and service unit.

If you have questions, read our S’mores Club FAQ or contact

*Please note

Combined sales means, sales either made through the girls’ online storefront and/or orders taken with the order card – any combination of sales. Previous only online sales were counted.

The troop per selling girl average (PSGA) is calculated based on the total number of packages a troop sells, divided by the number of selling girls in that troop.

If the TFPM and TCM are the same person, only one reward will be given.

The reward for adults is for troop participation only. Juliettes can qualify for the S’mores Club and receive the custom Converse shoes and the personalized patch. However, Juliette caregivers will not receive the custom Converse shoes, personalized patch, or an exclusive booth selection opportunity.

We want to hear how your girl is using her Girl Scout skills by taking initiative, caring for the community, and Girl Scouting at home. She can send in her story here.

2020 Fall Product Program starts September 12

Girl Scouts of Colorado’s Fall Product Program is a safe, easy, and fun way for troops to earn proceeds for future Girl Scout adventures and build their entrepreneurial business skills, by running their own online storefront! Here are three reasons you should participate in the 2020 Fall Product Program.

  1. The Fall Product Program can be done entirely online, eliminating face-to-face interactions with customers! Nuts, candy, and magazines can be ordered online and shipped directly to customers. Girls can also choose to sell nut and candy items to friends and family in-person, and customers can select girl delivery for nut and candy items.
  2. All troops receive 13% of their magazine orders as troop proceeds, plus $1/item for nuts and chocolates. While you may still have funds/Cookie Credits from the 2020 Girl Scout Cookie Program waiting to be used, funds from Fall Product Program can help you take those plans to the next level and give back to your community in an even more meaningful way.
  3. Hone your business skills, particularly goal-setting, decision-making, money management, people skills, and business ethics. These will not only help you today, but also as you become one of our country’s next great leaders! Setting goals and problem-solving go hand-in-hand with teaching girls how to chart a course and adjust to overcome the bumps along the way.

The Fall Product Program gives girls the chance to put their skills into action, show off their Girl Scout spirit, and let their confidence soar as they interact with customers and remind the community that Girl Scouts are still here changing the world. Through the digital platform, M2OS, your girl can create her own virtual storefront and send personalized messages about how she is using the courage, confidence, and character she has developed through her Girl Scout Leadership Experience to continue making a difference in this world. She will show that the world has changed, but she’s ready to face that challenge.

Important 2020 Fall Product Program Dates

September 12 – Fall Product Program begins

October 11 – In-person sales end/Last day for Nut Promise orders

October 14 – Online, girl delivery orders close. Online orders of shipped nuts candy and magazines continue.

October 26 – Online Storefront closes

Girls earn rewards based on their participation in the Fall Product Program and they have the option of choosing Cookie Credits as rewards too. All rewards are cumulative. By selling $275 in combined sales, girls can also earn a personalized avatar patch – choosing between lots of avatar customizations – including having her avatar kayaking or relaxing in a hammock and wearing her Girl Scout uniform.

All materials for Fall Product Program are shipped directly to service unit fall product program managers (SUFPM) and then distributed to troops. This year, SUFPMs will coordinate pick-up or drop-offs following state and local safety guidelines. Volunteers and families can also download or print Fall Product Program materials, except money envelopes, from the Fall Product Program Resources page on the GSCO website. This year, all Fall Product Program training can be presented virtually. Short, easy to access training videos will be available in September for troop volunteers and families.

For more information, go to the Fall Product Program page on the GSCO website or contact GSCO customer care at 1-877-404-5708 or

Celebrate the Top Cookie CEOs of 2020


Join Girl Scouts of Colorado’s Chief Executive Officer Leanna Clark on Monday, July 6 at 7 p.m. as she announces the top 2,020 Cookie CEOs of the 2020 Girl Scout Cookie Program. You can watch live on the GSCO Facebook page. You can get a notification that the event is starting by clicking the “Get Reminder” button on the bottom right of the Video Premiere post.

Aren’t on Facebook? That’s OK! Watch on our YouTube channel using this link:  Please note this link will not work until the celebration starts at 7 p.m. If you log on early, you may need to refresh your screen at this time.

You can also share photos and videos from your celebration at home with us on FacebookTwitter, and Instagram. Twitter and Instagram users should also use #GSColo.