Category Archives: Cookies Volunteers

a collection of important cookie communications from council

Smart Cookie: March 1, 2021

The announcement that the cookie program will be extended through March 21 has been met with enthusiasm. Girl entrepreneurs and our supportive volunteers are continuing to rise above every challenge with innovative and creative solutions making this a great Girl Scout Cookie Program!

Hometown Hero Booth Focus

Generous Coloradans are happy to support your Hometown Hero, so be sure to ask customers to buy cookies to donate! Make a poster with images and facts about your Hometown Hero. When people walk by your booth ask, “Would you like to purchase Girl Scout Cookies for our Hometown Hero?” Tell them how many donated packages you want to collect, explain more about your HTH, and be ready to talk about why they matter to you! Hometown Heroes should be listed in eBudde and cookies should be delivered by the troop as soon as possible after the Cookie Program ends. Troops can pull additional cookies to fill Hometown Hero orders or use any remaining inventory at the end of the program for these donated.

Cookie Cupboard News

New Incentive for Troops and Juliettes – Select Cookie Cupboards around the state hid golden, silver, and bronze tickets in cases of cookies over the weekend. Three troops have already found winning tickets and there are plenty more!

Troops that find tickets in their cupboard orders will receive additional proceeds. Juliettes will receive Cookie Credits.

  • Golden Tickets– $100 troop proceeds
  • Silver Tickets– $50 troop proceeds
  • Bronze Tickets– $25 troop proceeds

To redeem a golden, silver, or bronze ticket, troop volunteers or Juliette caregivers need to:

  • Scan the QR code on the ticket.
  • Complete the form.
  • Upload a photo of themselves with the case of cookies and the winning ticket.

Friday, March 26 is the deadline to submit the form to redeem the winning tickets found at cupboards. Late submissions will NOT be accepted.

Cookie Cupboard Order 72 hour Hold Requirement Lifted

Many Cookie Cupboards across the state have agreed to stay open for two more weeks and Cookie Cupboards are no longer required to adhere to the 72-hour lead time. It’s the cupboard manager’s decision to have either no wait, a 24 hour wait, or continue with a 72 hour wait, depending on what works best for their workflow and availability.

  • Be sure to refer to each cupboard notes section in eBudde to see what their lead time requirements are and their cupboard hours of availability.
  • Cupboards will still require volunteers to choose a pick-up time. Doing so is the best way to manage the number of people picking up orders from a cupboard at a time and adhere to safety guidelines.
  • People picking up cookies from cupboards need an eBudde password.

Booth Updates and Inventory Management

Dates for My Sales booths have been extended in eBudde to March 21. Parents/caregivers should submit requests for My Sales booth site approvals though their troop cookie manager. Make sure that the location name and address is complete and correct. It makes it easier for customers to find!

Look for additional Council booth locations this week too!

Inventory Management

Digital Cookie – Parents/caregivers can turn off varieties of cookies that they don’t have on hand. Go to the Digital Cookie “Parent Inventory Tab” tip sheet for more information.

Allocate Cookies in eBudde – If you haven’t started already, now is the time for TCMs to allocate cookies to girls and continue to do so until the end of the program.

This year, there is the troop link that also has to be zero at the end of the program. When the program closes, there cannot be any sales on the troop “faux girl” or troop URL. Cookies sold through the troop URL (shipped and donated AND cookie booth sales) have to be allocated to selling girls in the troop.

  • “How-to” videos will post to the GSCO Facebook page/videos and YouTube channel by Friday, March 5. The demo videos will walk you through the steps on how to allocate all cookies.
  • TCMs can also check-in with their service unit cookie manager for support.

2021 Service Unit Incentive

Service units will receive an incentive of $.01 (penny) per package sold, if the number of packages sold in 2021 is 3% (or more) over the number of packages sold in 2020.

If the number of packages sold in 2021 is 6% more than the number of packages sold last year, service units will receive $.02 per package. Note: These incentives are not cumulative.

Service Units need to submit a current ACH form for the service unit bank account in order to receive the incentive deposit.

  • If you completed the ACH form with your Annual SU report in 2020, it covers you for the 2021 Cookie Program incentive.
  • If you don’t have a SU bank account, please set one up. Submit an ACH authorization before March 21.  Click here for ACH authorization link.

Reminders about Special Cookie Patches- Deadlines Extended

Colorado Girl Scouts can earn a FREE Pandemic Perseverance patch. Take a photo showcasing how you’re persevering to reach your cookie goal. This can be a photo of you working on your Digital Cookie website, hosting a virtual cookie booth, dropping off cookies on a friend or family member’s doorstep, etc. Complete this online form no later than Tuesday, March 23, 2021. Be sure to include your goals, Hometown Hero, and troop number.

To commemorate the introduction of the girl delivery option, girls will earn a custom “Porch Pixie” patch when they make their first contactless delivery to a customer!  Take a photo of yourself dropping off cookies on a friend or family member’s doorstep, etc., then complete this online form no later than Tuesday, March 23, 2021. Be sure to include your goals, Hometown Hero, and troop number.

These patches are only available to Colorado Girl Scouts.

Learn More

Revised Cookie Program Dates

March 7 – Grubhub booths end

March 21 – Cookie Program ends

March 21-24 – Cookie Program closeout

March 22 – Deadline to select and submit ALL girl rewards in eBudde.

March 22 – Final troop data due at 11:59 p.m. Allocate ALL cookies to girls in eBudde.

March 24 – Final SU submissions on ALL girl rewards in eBudde.

March 24 – Last day to pick up Hometown Hero (HTH) cookies from a cupboard.

March 26 – Deadline to submit a Money Problem Report. Form closes at 8 p.m.

March 26 – Deadline to submit form to redeem golden, silver, bronze tickets found at cupboards.

March 31 – ACH debit occurs for total amount owed to council.

First week of May – Cookie Credits mailed to girls.

May – Rewards shipped to SUCM.

Blackout dates concerning troop/group money-earning activities outside of the Girl Scout Cookie Program, will remain the same as originally stated (Jan. 31-March 17).

Any troop/group money earning activities planned for after March 17 will not be in conflict.

Revised Dates for the 2021 Girl Scout Cookie program

Girl Scouts of Colorado has extended the 2021 Girl Scout Cookie Program until March 21, and with that extension, other key dates and deadlines have shifted.

Revised Dates:

Starting February 26, Golden, silver, and bronze tickets to be found in cases of cookies at cupboards.

March 7 – Grubhub booths end

March 21 – Cookie Program ends

March 21-24 – Cookie Program closeout

March 22 – Select and submit ALL girl rewards in eBudde

March 22 – Final troop data due at 11:59 p.m. Allocate ALL cookies to girls in eBudde.

March 24 – Final SU submissions on ALL girl rewards in eBudde.

March 24 – Last day to pick up Hometown Hero (HTH) cookies from a cupboard.

March 26 – Deadline to submit a Money Problem Report. Form closes at 8 p.m.

March 26 – Deadline to submit form to redeem tickets found at cupboards.

March 31 – ACH debit occurs for total amount owed to council.

First week of May – Cookie Credits mailed to girls

May – Rewards shipped to SUCM

Blackout dates concerning troop/group money-earning activities outside of the Girl Scout Cookie Program, will remain the same as originally stated (Jan. 31-March 17).

Any troop/group money earning activities planned for after March 17 will not be in conflict.

We want to hear how your girl is using her Girl Scout skills by taking initiative, caring for the community, and Girl Scouting at home. She can send in her story here.

Girl Scout Cookie Program Extended: Colorado Girl Scouts to continue selling cookies through March 21

Girl Scouts of Colorado (GSCO) is extending the 2021 Girl Scout Cookie Program through March 21. Due to the challenges of running a business during a pandemic, Girl Scout councils around the nation are extending their cookie programs, and GSCO wanted to give our girls the same opportunity to take more time to meet and exceed their goals. This added time will also give Girl Scouts who may have gotten a slower start or did not start their season in January a chance to reach their goals.

Thin Mints, Samoas, Tagalongs, Trefoils, Dos-si-Dos, and Lemon-Ups are $4/package. S’mores and gluten-free Toffee-tastic are $5/package. Now more than ever, Girl Scouts are relying on your support and the support of the community to meet their goals and make our world a better place.

“We all know the challenges of operating a business during a pandemic, and I’ve been thrilled to see the innovative and creative ways Girl Scouts have met that challenge and run their cookie businesses safely,” Leanna Clark, Chief Executive Officer of Girl Scouts of Colorado, said. “We decided we should make a change too and allow Girl Scouts and troops more time to deliver that comforting taste of ‘normal’ to their customers this year. Support a Girl Scout or troop near you while they learn about entrepreneurship and make a difference with every box.”

Each purchase of Girl Scout Cookies supports girls in developing five lifelong skills: goal-setting, decision-making, money management, people skills, and business ethics. When you purchase cookies, you are helping girls power their Girl Scout Leadership Experience, and you’re supporting female entrepreneurs. The important leadership, business, and financial literacy skills girls learn through the program position them for success in the future.

We want to hear how your girl is using her Girl Scout skills by taking initiative, caring for the community, and Girl Scouting at home. She can send in her story here.

Find a Golden Ticket at GSCO Cookie Cupboards


New Incentive for Troops and Juliettes!

On Friday, February 26, 2021, select Cookie Cupboards around the state, will have golden, silver, and bronze tickets hidden in cases of cookies. Troops, who find tickets in a case of cookies in their cupboard order, will receive additional proceeds. Juliettes will receive Cookie Credits!

  • Golden Tickets– $100 troop proceeds
  • Silver Tickets– $50 troop proceeds
  • Bronze Tickets– $25 troop proceeds

To redeem a golden, silver, or bronze ticket, troop volunteers or Juliette caregivers, who find a ticket in their Cookie Cupboard order, need to:

  • Scan the QR code on their ticket.
  • Complete the form.
  • Upload a photo of themselves with the case of cookies and the winning ticket.

Friday, March 26, is the deadline to submit the form to redeem the winning tickets found at cupboards. Late submissions will NOT be accepted.

72-hour Lead Time on Cupboard Orders is Lifted

Many Cookie Cupboards across the state have agreed to stay open for two more weeks and starting Thursday, February 25, Cookie Cupboards are no longer required to adhere to the 72-hour lead time.

  • Be sure to refer to each cupboard notes section in eBudde to see what their lead time requirements are and their cupboard hours of availability.
  • Cupboards will still require volunteers to choose a pick-up time. Doing so is the best way to manage the number of people picking up orders from a cupboard at a time and adhere to safety guidelines.
  • People picking up cookies from cupboards need an eBudde password.

We want to hear how your girl is using her Girl Scout skills by taking initiative, caring for the community, and Girl Scouting at home. She can send in her story here.

Smart Cookie: February 22, 2021

Girl Scouts were out in abundance selling cookies across the state this past weekend, showcasing their innovative booth setups, safety, and stellar customer service skills!

Girl Scouts of Colorado CEO Leanna Clark visited cookie booths this weekend and congratulated hard-working Girl Scouts with Booth Excellence patches and her special CEO patch!

Gift of Caring and Hometown Heroes

Gift of Caring

Girl Scouts striving to meet their cookie goals can make the most of Gift of Caring and Hometown Heroes donations by making the ask! Customers who have already purchased cookies are happy to donate a few packages or more to bring joy and help girls reach their goals.

Gift of Caring cookies don’t come from the troop’s inventory and are delivered directly to uniformed personnel serving abroad and locally by Girl Scouts of Colorado.

Digital Cookie is a great way to increase Gift of Caring sales! Use the platform to send emails to friends and family, asking them to provide a sweet treat to front-line workers, military and other uniformed personnel, while helping you reach your goals!

Hometown Heroes

Hometown Heroes are selected by the troop/Girl Scout and the organization chosen is of great significance to the girls.

This past year has been an especially difficult one. Girls are asking their customers to purchase cookies to be donated by the troop to food banks, senior centers and retirement communities, front-line workers, and other essential workers. Receiving a gift of Girl Scout Cookies is a special treat and makes people feel appreciated!

Hometown Heroes should be listed in eBudde and cookies should be delivered by the troop to the organization as soon as possible after the Cookie Program ends.

Troops can pull additional cookies to fill Hometown Hero orders or use any remaining inventory at the end of the program for these donated cookies.

Take Stock of Inventory 

Ask girls and families to do a count and report back to you. Checking in helps volunteers and parents/caregivers ensure that all the cookies they have are sold by the end of the program!

Check the Cookie Exchange and help a sister troop out! Under the Cookie Exchange tab in eBudde, you can pick-up additional cookies that your troop needs from other troops in your area and offer your troop excess inventory to other troops as well.

Not sure how to use the Cookie Exchange? Check out the demo video on GSCO Facebook page and YouTube channel!

Cupboard Orders

Keep in mind that at this point in the cookie program, GSCO is constantly moving cookie inventory between cupboards around the state.

  • It’s possible your closest cupboard will not have all varieties available, but another cupboard in your area will!
  • It is important to note that anyone who picks up cookies from a cupboard will need an eBudde password.

Are you a new troop? Do you need assistance with inventory management? Troop cookie managers should contact their service unit cookie manager for support.

Order Inquiry Changes

If customers have questions or an issue with Digital Cookie orders, they need to contact Digital Cookie Customer Care . The more detailed information the customer can provide on the form, the better. GSCO customer care cannot access orders to check the status of orders or make changes.

Cookie Proceeds

Troop members share in the proceeds from a successful product program; proceeds aren’t distributed to individual girl members. Girls are eligible for rewards and Cookie Credits that they put toward council-sponsored camps, programs, and items in the Girl Scouts of Colorado Shop.

 

Smart Cookie: February 16, 2021

Lots of Girl Scouts and volunteers made cookie customers happy this weekend by braving the cold weather. Cookie booths and Porch Pixie deliveries were in full swing!

Managing Cookie Inventory- Best Practices

Is it time to restock your cookie inventory? Before placing a cupboard order, now is a good time to take stock of all cookie packages distributed to girls in the troop.

Ask girls and families to do a count and report back to you. Checking in helps both volunteers and parents/caregivers ensure that all the cookies they have are sold by the end of the program!

  • If a family in your troop has an abundance of cookies, it might be best to use that inventory, and other family cookie inventory at the next booth(s) first, rather than pull more cookies from a cupboard. Also ask families:
    • Can your Girl Scout work at an upcoming Council booth(s)?
    • Does parent/caregiver need help securing or submitting My Sales booths for approval?

Check the Cookie Exchange too and help a sister troop out! Under the Cookie Exchange tab in eBudde, you can:

  • See and pick-up additional cookies that your troop needs from other troops in your area.
  • Offer your troop excess inventory to other troops as well.

Not sure how to use the Cookie Exchange? Look for a short “how-to” video to post on the GSCO Facebook page and YouTube channel by Thursday Feb. 18.

Cupboard Orders

Keep in mind that at this point in the cookie program, GSCO is constantly moving cookie inventory between cupboards around the state.

  • It’s possible your closest cupboard will not have all varieties available, but another cupboard in your area will!
  • In eBudde, you can see all cookie cupboards in your area. Select a cupboard from the drop-down menu. Once you select a cupboard, you can click the “map it” button to see exactly where it’s located.

Be mindful that many cupboards are managed by volunteers and have varying hours. Continue to place orders at least 72 hours prior to picking up from the cupboard.

It is important to note that anyone who picks up cookies from a cupboard will need an eBudde password.

Are you a new troop? Do you need assistance with inventory management? Troop cookie managers should contact their service unit cookie manager for support.

Booth Release and Waiting List

Can’t make it to a booth you selected? TCMs, be sure to release the booth on your eBudde dashboard so that other troops can work the booth. When booth selections are released, any troop on the waiting list will be notified and can secure the booth selection on a first-come/first-serve basis.

Click the link to the video below to find out how to get on a booth location waitlist and how to release a booth: https://youtu.be/s4UB1YLAPtY.

Caregivers/parents, please contact your TCM to cancel My Sales booths.

Digital Cookie Orders

It’s important that when girls distribute door hangers or cookie fliers in their neighborhoods with QR codes to their Digital Cookie site, or when girls make Porch Pixie cookie deliveries, that they:

  • Contact the customer ahead of delivery to coordinate date/time.
  • Leave parent/caregiver contact information on a thank you note, with the cookie delivery in case the customer needs to follow-up about their order or their cookie delivery. For neighborhood cookie sales especially, sometimes customers are ordering cookies from a few different Girl Scouts.

Girls should not leave cookie fliers or door hangers in mailboxes!

To learn more girl delivery tips, check out the Customer Service Best Practices article also on the GSCO Blog.

Porch Pixie Patch

In honor of the new girl delivery option, girls will earn a custom Porch Pixie patch* when they make their first contactless delivery to a customer!

Take a photo of yourself dropping off cookies on a doorstep, then complete the online form no later than Tuesday, March 9, 2021. Be sure to include your goals, Hometown Hero, and troop number. *This patch is only available to Colorado Girl Scouts.

Order Inquiries/Changes

If customers have questions or an issue with Digital Cookie orders, they need to contact GSUSA/Digital Cookie customer care. The more detailed information the customer can provide on the form, the better.

Vote for Your Favorite Cookie Video

Thank you to everyone who entered our contest for “Best Cookie Video.” We are so impressed by the creativity and enthusiasm of all of these cookie-bosses. Now, it is time to rally your friends and family to vote!

All of the entries have been uploaded to the GSCO YouTube Channel and are part of the playlist: Best Cookie Video Contest 2021. If you like a video, simply click the “thumbs up” icon beneath it. The video that receives the most “thumbs up” by February 24 at 9 a.m. wins!

First Prize: 200 Cookie Credits

Second Prize: 100 Cookie Credits

Third Prize: 50 Cookie Credits

Show us How You’re Persevering During the Pandemic

Girl Scouts can also earn a FREE Pandemic Perseverance patch. Read the GSCO Blog article for more information!

Thank you, Media Stars!

From television to radio to newspapers and even social media, Girl Scouts of Colorado Media Stars have been working hard to spread the word about the 2021 Girl Scout Cookie Program and all the amazing things Girl Scouts do with their cookie money. Interested in being a GSCO Media Star? Email Public Relations Director AnneMarie Harper at annemarie.harper@gscolorado.org.

Cookie Program Proceeds

Please remember troop members share in the proceeds from a successful product program; proceeds aren’t distributed to individual girl members. Girls are eligible for rewards and Cookie Credits that they put toward council-sponsored camps, programs, and items in the Girl Scouts of Colorado Shop.

Girl Scout Cookies for the Military

Submitted by Kat Martley

Metro Denver

Aurora

If you have family or friends who are currently deployed, please send their APO address to hatm@gmx.com and kaymartley@gmail.com no later than Monday, March 15, 2021. Volunteers will be packing packages of Girl Scout Cookies on Saturday, March 20 at the Colorado Armory in Aurora to be mailed to the addresses provided. The drop-off may change due to COVID.

If you have cookies to donate to the military, please make a reservation for drop off to hatm@gmx.com. You will receive an email with drop off instructions for March 20.

This year, because of COVID and the Colorado Armory rules, Girl Scouts will not be able to help pack as in previous years. Hopefully, next year, girls will be able to participate.

It you would like to make cards or notes for the military, you can mail them to Kay Martley, Girl Scout volunteer. To get the mailing address or answer any questions, email Kay at kaymartley@gmail.com. The Girl Scouts and Hearts Across the Miles have been doing this project for many years.

We want to hear how your girl is using her Girl Scout skills by taking initiative, caring for the community, and Girl Scouting at home. She can send in her story here.

Smart Cookie: February 8, 2021

Cookie Cupboards are now open and they sure were BUSY this weekend!

A BIG THANK YOU to all of our AWESOME Cookie Cupboard volunteers for helping to ensure cupboards were well-stocked and in order and for all of your hard work fulfilling LOTS of orders after opening February 4.

Your efforts and expertise are greatly appreciated!
Troop cookie managers:

  • This coming week and over the following weeks, check in with your girls and families to see how they are doing with their cookie inventory.
  • If you need additional cookies, place Cookie Cupboard orders through the Transactions tab in eBudde, at least 72 hours prior to picking up from the cupboard.
  • Cupboards are managed by volunteers and will have varying hours.
  • Anyone who picks up cookies from a cupboard will need an eBudde password.

New troop cookie managers – Watch this short video to see how to place your order through the cupboard: https://youtu.be/sboRLy6WAK4

Grubhub Booths Start Friday, February 12, 4 – 8 p.m.

Customers will see Girl Scout Cookies promoted on the Grubhub app (during booth hours only) and can order cookies for delivery or pick-up!

Cadettes, Seniors, and Ambassadors will run Grubhub booths with help from adult volunteers. Booths will be located outside at GSCO office locations in Colorado Springs, Grand Junction, Loveland, Pueblo, and Denver.

After February 12, Grubhub booths will run on Thursdays and Fridays, from 4 – 8 p.m., and on Saturday and Sundays from noon– 8 p.m. (Colorado Springs, Loveland, Denver locations) and limited days and hours for booths at Pueblo and Grand Junction offices.

*Cookie orders through Grubhub are ONLY available during booth hours. Incoming delivery orders close 15 minutes prior to end time. Dates and times are subject to change.

Digital Cookie

It’s important that when girls distribute door hangers or cookie fliers in their neighborhoods with QR codes to their Digital Cookie site, or when girls make Porch Pixie cookie deliveries, that they:

  • Contact the customer ahead of delivery to coordinate date/time.
  • Leave parent/caregiver contact information on a thank you note, with the cookie delivery in case the customer needs to follow-up about their order or their cookie delivery.
  • For neighborhood cookie sales especially, sometimes customers are ordering cookies from a few different Girl Scouts.

Girls should not leave cookie fliers or door hangers in mailboxes!

To learn more girl delivery tips, check out this article on the GSCO Blog.

Order Inquiries/Changes

  • If customers have questions or an issue with Digital Cookie orders, they need to contact Digital Cookie Customer Care. The more detailed information the customer can provide on the form, the better.
  • Unfortunately, GSCO customer care cannot access orders to check the status of orders or make changes.

Bundle up Cookie Joy this Weekend!

Valentine’s Day weekend is great for cookie sales! Get your Girl Scouts excited to market to the max, practice their pitch and savvy customer service skills, and reach their goals!

Bundle Tips:

  • Cookie bundles are a great way to increase sales. Make a popular “chocolate lovers” bundle as a perfect Valentine’s Day gift by using some pretty ribbon to tie a package of Thin Mints, Tagalongs, and Samoas together for $12, or add a package of S’mores to make it $17.
  • In honor of President’s Day weekend, offer customers a patriotic bundle by packaging the red Tagalongs package together with the blue Trefoils, and top them with a white bow.
  • Make sure your customers know they can also make a Gift of Caring donation to send cookies to our military serving overseas. Challenge those who care a lot to send a whole case!

This is also our most visible time of the year, and a great chance for girls to share what they’ve done in Girl Scouts and their goals! Did they do a service project or a Take Action project to make their community better? Did they get to try something new and challenge themselves? How is your troop hoping to use their cookie proceeds? Got big goals – share them!

First cookie season? Download this two-sided sheet and share it with girls and families for tips on how to answer, “Why Girl Scouts?” like a pro! Troop volunteers can also take a look at this Booth Essentials sheet to prepare for scenarios that sometimes come up while selling cookies.

You’ll find a helpful checklist of what to bring to a booth in the Booth Safety and Etiquette Mini Guide. Have you thought about doing a drive-thru cookie booth at highly visible, empty parking lot over the weekend? Contact the site location manager for permission to use the space (a local school or bank is a good choice!) and download the Drive-thru booth Guide for information on safety and set-up!

NEW! – Cookie Box Innovation Challenge

Making the world a better place starts with innovation. Together, Arrow and Girl Scouts of Colorado are challenging Cadettes, Seniors, and Ambassadors to design a prototype that addresses a problem in our community and beyond by using Girl Scout Cookie boxes and other recycled materials for the Cookie Box Innovation Challenge.

  • Connect with experts in innovation with Arrow Electronics.
  • Let your imagination run wild with possibilities.
  • Put your cookie boxes to good use.
  • Earn your Cookie Box Innovation Challenge patch!
  • Compete to win exciting prizes.

Watch for a virtual kickoff in May. Final designs will be submitted and judged at an Arrow Innovation Fair in October. Fill out the online interest form and details about the  details about the challenge will be sent to you directly as they are announced.

New Contests and Custom Patches during the Girl Scout Cookie Program

Did you host a virtual cookie booth on Super Bowl weekend, on February 6 or 7?  Be sure to  complete the online form no later than Tuesday, February 9, 2021 at 8 p.m. to receive a FREE Virtual Cookie Booth patch!

Like the idea of a virtual cookie booth? Host a cookie party for family/friends on Zoom or Facebook live! Learn more about hosting a virtual booth by downloading the Virtual Cookie Booth Guide on the GSCO Cookie Resources page.

“Showcase Your Safety” Photo Challenge

Running a business during a pandemic is challenging, but we’re Girl Scouts and “We’ve got this!

  • Snap a photo of you (your troop) showcasing how you’re being safe.
  • Email your photo, along with a brief story, troop number, and your cookie goal, to Public Relations Director AnneMarie Harper at annemarie.harper@gscolorado.org.
  • You can also share your photo on Facebook, Twitter, or Instagram. Be sure to tag Girl Scouts of Colorado. Twitter and Instagram users should also use #GSColo and #GirlScoutCookies.
  • Submit your entry by February 16, 2021.
  • Tell your friends and family to vote for your entry by simply clicking “like” or reacting to it. The photo that receives the most likes and reactions by 9 a.m. February 23 wins!
  • Win Cookie Credits to use at the Girl Scout shop or for council events or other activities with a per girl fee. Learn more on the GSCO blog.

Girl Scouts can also earn a FREE Pandemic Perseverance patch. Read the GSCO Blog article for more information!

*Contest patches are for Colorado Girl Scouts only.

Cookie Program Proceeds

Please remember troop members share in the proceeds from a successful product program; proceeds aren’t distributed to individual girl members. Girls are eligible for rewards and Cookie Credits that they put toward council-sponsored camps, programs, and items in the Girl Scouts of Colorado Shop.

Cookie Orders, Customer Service Inquiries, and Best Practices for the 2021 Girl Scout Cookie Program

Ordering cookies through Digital Cookie for girl delivery is new for the 2021 Girl Scout Cookie Program for girls and parents/caregivers, and for customers. In the past week, the Girl Scouts of Colorado customer care team has received a lot of inquiries about Digital Cookie shipped and girl delivery orders.

If customers have questions or an issue with Digital Cookie orders, they need to contact GSUSA Digital Cookie customer care. Unfortunately, GSCO customer care cannot access orders to check the status of orders or make changes.  Here is the link to the Digital Cookie Customer Care form: https://www.girlscouts.org/en/contact-us/contact-us/digital-cookie-support—order-issues.html  The more detailed information the customer can provide on the form, the better.

It’s important that when girls distribute door hangers or cookie flyers in their neighborhoods with QR codes to their Digital Cookie site, or when girls make Porch Pixie cookie deliveries, that they also share contact information for their parent/caregiver, in case the customer needs to follow-up about their order or their cookie delivery.

For neighborhood cookie sales especially, sometimes customers are ordering cookies from a few different Girl Scouts. If they have contact information included on the door hanger, flyer, or with the delivered cookies, then they will know who to follow-up with if they have a question or if they want to order more cookies before the end of the program!

Girl Scouts should not leave flyers/doorhangers in mailboxes. It’s a federal offense to leave mail in a mailbox without postage. Leave flyers/doorhangers on doors or include them with the packages of cookies delivered.

For more Porch Pixie tips, check out the “Rock Your Customer Service Like a Cookie Pro”  blog or view the No-Contact Deliveries Tip Sheet.

It might also be helpful to view and download these customer tip sheets to see what the ordering process looks like from the customer point of view:

We want to hear how your girl is using her Girl Scout skills by taking initiative, caring for the community, and Girl Scouting at home. She can send in her story here.

Attention Porch Pixies: Rock Your Customer Service

Lots of Girl Scouts kicked off the 2021 Girl Scout Cookie Program by making the “wagon rounds” through their neighborhoods, rocking their cookie booths, and delivering much-loved Girl Scout Cookies to their local customers.

Ordering cookies through Digital Cookie for girl delivery is new this year – for girls and parents/caregivers and for customers.

Below are a few reminders of how to utilize your decision making and people skills to create a great customer experience and be the best *Porch Pixie possible!

  • For Girl Delivery orders, please wait to click “delivered” in Digital Cookie until the cookie order has actually been delivered.
  • When you click “delivered,” a notification email is sent to your customer.
  • If you click “delivered” too soon and the order hasn’t been delivered yet, it’s confusing to the customer. Because of this, some customers have called Girl Scouts of Colorado with questions about where their orders are.
  • Wait until you make the delivery and then click “delivered” in Digital Cookie.
  • You may also want to send an email or text message to your customers before you make deliveries to let them know when you will deliver their cookies. That way, they can plan to be home so they can take the cookies inside. You don’t want their Thin Mints, Samoas, or Tagalongs to melt!
  • Include a thank you note with your cookie deliveries, along with your first name and a caregiver’s email address or phone number, in case your customer needs to reach you.
  • Remember that neighbors might be ordering from a few Girl Scouts in the neighborhood. It helps them to know which Girl Scout just delivered cookies, so they can thank you too!
  • Girl Scout Pro Tip: Include your Digital Cookie QR code (or contact info for re-orders) on the thank you note. Your customer might want to order more cookies before the program ends!
  • Check out the No-Contact Deliveries Tip Sheet for more pointers!

Girl Scouts should not leave flyers/doorhangers in mailboxes. It’s a federal offense to leave mail in a mailbox without postage. Leave flyers or doorhangers on doors or include them with the packages of cookies delivered.

Want to see what the Digital Cookie Experience looks like from the customers point of view? View and download these customer tip sheets:

If one of your customers has questions or an issue with a shipped cookie order, they will have to contact GSUSA Digital Cookie Customer Care: https://www.girlscouts.org/en/contact-us/contact-us/digital-cookie-support—order-issues.html Unfortunately, GSCO Customer Care cannot access shipped orders to check the status or make changes.

*Girl Scouts can also earn a free, custom Porch Pixie patch after they make their first delivery! To receive the patch, complete the form. Easy-peasy!

We want to hear how your girl is using her Girl Scout skills by taking initiative, caring for the community, and Girl Scouting at home. She can send in her story here.